Underground-FAQ

• Tickets for English guided tours are available via our Online-Shop. No ticket sales at the meeting point.
  Tickets are available up to 30 days in advance and excluded from exchange, refund and return.
   
• The Info and Book shop is open daily 10 a.m. to 3:30 p.m. There is no ticket sale for group tours.
   
• Please read our important notes about the tours and hygiene and distance rules as well.

• Schoolchildren, trainees and students are, subject to proof of status, entitled to a discount on certain tours. There are also discounts on some tours for those able to verify that they are unemployed, members of the Bundesfreiwilligendienst (State Volunteer Service), or are severely disabled. Discounts are only available when mentioned on specific tour webpages or in our brochure.
   
• A combination of discounts is not possible.
   
• The BerlinWelcomeCard is not valid for tours, it is only valid for the »Hitler's plans for Berlin: Myth of Germania« exhibition.

• Tickets purchased in advanced are excluded from exchange, cancellation and return.
   
• Since the tickets are not personalized, if you do not use them, you always have the option to pass them on to other people in advance, sell them or give them away.
   
• A refund will only be made if we cancel the tour.

• The number of participants on our public tours is limited. We are unable to spontaneously accommodate large groups on the public tours as they are designed for and aimed at individual guests. For this purpose, it is possible to book a group tour via the CONTACT FORM outside of the public tour times and explore "Berlin from below" as a closed group with your friends, colleagues, students or customers.
   
• Some tours are available upon request to groups in English and in some other languages.
  Please visit the section GUIDED TOURS > TOURS FOR GROUPS for further information.

• For all tours, sturdy footwear is required (no sandals or flip flops, etc.).
   
• There are no further special requirements for Tour 1, Tour 3 and F. However, please be aware that it is always a little bit chilly underground. The lighting is sufficient and our structures are dry.
   
• For Tour 2 – “From Flak Towers to Mountains of Debris” – sturdy footwear is absolutely obligatory and warm clothes are recommended! The temperature in the Flak Tower is 10°C / 50°F at best, even in the summer, and the humidity is considerable. Helmets are provided by the Berlin Underworlds Association.
   
• For Tour M – “Under the Berlin Wall” warm clothes are recommended.

• Due to limitations imposed by the structure of the bunkers, our tours and exhibitions are not wheelchair accessible.
   
• Most of the time during a tour is spent walking and standing. There are no chairs. There are several staircases.
   
• Please read our important notes about the tours as well.

• Our tours and exhibitions are not appropriate for children under 7 years of age. We regret that we must therefore refuse entry to children in this age group. This is due to the Jugendschutzgesetz (JuSchG) § 8 (German Child Protection Law). Due to the difficult historical themes discussed during our tours, it is the responsibility of the parent or guardian to decide whether children between 7 and 13 years of age may take part. The delivery and content of our tours is aimed at adults, and can only be recommended for children aged 14 years or older.
  
  
• For Tour A (in German only), all participants must be at least 14 years of age.
  
  
• For Tour 2 – “From Flak Towers to Mountains of Debris” all participants must be at least 18 years of age.

• Photography and filming are generally not permitted.
  
  
• In the past we have observed that photography and filming can considerably disrupt the flow of the tours. Additionally, we have a number of artefacts on display that are on loan from eyewitnesses, whose copyright and right to privacy has to be protected. We are happy to provide professional press photos on request for a specific publication.
  
  
• Producers of professional TV-documentaries should check our production notes.

• Please note that there are no visitor toilets on site on our tours!
   
• For the tours that start at Gesundbrunnen (Tour 1, 2, 3, M), please use the public toilet at Gesundbrunnen train station.

• Yes. We have vouchers in the value of 20 €, 40 €, 60 € and 80 €. You can get them via our Online-Shop.
   
• The vouchers can be redeemed in the Online-Shop for tour and exhibition tickets as well as for merchandise and publications in our on-site Info and Book shop at Brunnenstraße 105, 13355 Berlin.
   
• Vouchers are excluded from exchange, refund and return. No cash payout.

• Vouchers are valid for 3 years from the date of purchase.
   
• If you have a voucher that expires at the end of 2020 according to the imprint, they will retain their validity until at least 31.12.2025.

• Tickets purchased in advanced are excluded from exchange, cancellation and return. No cash payout.
   
• Since the tickets are not personalized, if you do not use them, you always have the option to pass them on to other people in advance, sell them or give them away.

• No, it isn’t. Berlin Underworlds Association is a non-profit organisation. However, we do support cultural activities in the Underground. If you want to organise a cultural project in Berlin's Underworlds, please contact us and provide us with a short presentation of your intentions.
  
  
• Please read the notes about event-requests first.

• Please read the filming notes.

• Yes, it is. Many books are also available at our Info- and Bookshop at Gesundbrunnen. Please note the opening hours.

• No, it doesn’t. The Berlin Waterworks Company is in charge of sewers and they are normally not open to the public, with a few exceptions – on the Day of Open Doors or Heritage Day, for instance.
  
  
• However, you will see pictures of the subterranean Berlin Wall in the sewers on Tour M – “Under the Berlin Wall”. Some aspects of the Berlin seage system are touched upon during Tour 1 – “Dark Worlds”.

• No, it doesn´t. Tours at the former Tempelhof Airport are offered by Tempelhof Projekt GmbH. Information about these tours can be found here.

• No, it doesn´t. Tours through the “Honecker-Bunker” (Object 17/5001) were offered until autumn 2008, operated by Berliner Bunker Netzwerk (BBN e.V.). In winter 2008, the bunker was permanently closed and is not accessible anymore. You can find more information about the bunker on the (German) pages of Projekt 5001.

The Berlin Transit Authority (BVG) is responsible for this.
Please take a look at this website: Erlebniswelt-Seite der BVG (in German)

• The remains of the so-called “Fuehrerbunker” are situated beneath a carpark on the corner of  “Gertrud-Kolmar-Strasse” and “In den Ministergärten”, and marked by an information panel that our Association provided. During the Cold War, the site was next to the Berlin Wall, the border area between East and West Berlin. In 1988, some pioneers of the East German National Army excavated the bunker and filled it in. Today, there are just a few fragments of the floor and parts of the walls under the ground but no hollow spaces whatsoever. It is absolutely impossible to visit the “Fuehrerbunker”.